Refund policy
101-Night Exchange Policy
At Texan Mattress Montgomery, we want you to be completely satisfied with your new sleep set. Please review our policy below for details on returns and exchanges.
1. General Return & Exchange Policy
We offer a one-time comfort exchange within 101 nights of your original delivery date. This exchange is a one-for-one swap for a mattress of equal or greater value. We require a minimum 30-night break-in period to allow your body to adjust to the new sleep surface. To qualify, you must have purchased an approved mattress protector from us and used it every night. Mattresses must be clean, sanitary, and free of stains, rips, or odors.
Final-sale accessories: Pillows, protectors, adjustable bases, sheets, and other accessories are final sale and are not eligible for return or exchange.
Promotional items: If your original purchase included free promotional items, such as pillows, sheets, or protectors, those items are yours to keep. However, their full retail value will be deducted from your refund or exchange credit.
2. Brand-Specific Policies
Avocado Mattress: The Avocado Green Mattress comes with a one-year trial period. If you are not satisfied, you may return the mattress for a full refund after a minimum 30-night adjustment period. The mattress must be clean and undamaged. Contact us to arrange the return. A $99 charge applies for pickup and recycling.
Sealy Posturepedic, Sherwood, Diamond and Tempur-Pedic: These mattresses are covered by our general 101-night comfort exchange policy. They are eligible for a one-time exchange after the required 30-night break-in period. An approved mattress protector must have been purchased and used to qualify. A $99 fee applies for pickup and redelivery. No restocking fee applies.
WinkBeds, Helix and Birch: These mattresses come with a 120-night risk-free trial. You must use the mattress for a minimum 30-night break-in period before requesting a return or exchange.
Exchange option: You are eligible for a one-time exchange for a different firmness level. A $49 transport fee applies to cover pickup of the original mattress and delivery of the replacement.
Return option: If you choose to return the mattress for a refund after the 30-night period, a full refund of the purchase price will be issued.
Condition requirements: The mattress must be in donatable condition and free of stains, tears, or odors. We highly recommend using a mattress protector to preserve eligibility; it is not a mandatory purchase under the applicable standard factory trial policy.
3. Damaged or Defective Items
If your mattress or foundation arrives damaged or defective, please refuse delivery and contact us immediately. We will arrange for a replacement. If you discover a defect after accepting delivery, notify us within 24 hours so we can inspect the item and work with the manufacturer to resolve the issue.
4. How to Initiate a Return or Exchange
To begin a return or exchange, contact Texan Mattress Montgomery with your original order number:
Phone: (936) 506-2934
Email: info@texanmattressmontgomery.com
We will verify eligibility and guide you through the next steps.
5. Exclusions
All mattress sales become final after you use your one-time exchange. The following items are final sale and are not eligible for return, exchange, or refund:
Floor samples
Closeout items
Discontinued items
Pillows
Protectors
Toppers
Adjustable bases
Box springs
Sheets and other accessories
6. Free Items With Purchase
If your order included free items with purchase, such as promotional pillows, sheets, protectors, or other accessories, you may keep those items. Their full retail value will be deducted from the refund amount or exchange credit.